SERVICE AND REPAIR

 

 

IWC’s declaration of quality is manifested in its trademark “Probus Scafusia” ¬– “Craftsmanship made in Schaffhausen”. It is our firm commitment to the manufacture of precision measuring instruments that retain their value and have a long life expectancy. Our experienced watchmakers service every timepiece with the same painstaking attention to detail and in compliance with strict quality standards. To ensure that your watch continues to function flawlessly for many years to come, we recommend regular servicing: ideally, a maintenance service every two years and a complete service every five years.

 

If your IWC watch needs service, repair, or restoration, we are here to make that process as convenient for you as possible. You can find your closest boutique or authorized retailer with our store locator . Alternatively, you may contact our Concierge for instructions on how to send your watch directly to our service centre. You can find your Concierge number by selecting your country at the bottom of this page


Maintenance Service

A maintenance service comprises eight essential steps. Carried out every two years, it will ensure that your timepiece continues to function correctly and show the correct time.

Understanding the steps

01

Registration. Demagnetization

02

Diagnosis

03

Case dismantling. 

04

Ultrasonic cleaning of case components and metal bracelet.

05

Reassembling of the watch with new seals to assure water resistance.

06

Testing for accuracy according to IWC standards.

07

Testing of water resistance.

08

Final quality control.


Complete Service

A complete service should to be carried out approximately every five years. It involves a full overhaul of the timepiece and is a complex, largely manual task that takes several hours. A specialist completely dismantles the movement, meticulously checks every part and repairs or replaces it, as required.


RESTORATION SERVICE

The restoration of an antique watch calls for a wealth of training, expertise and manual dexterity as well as a profound knowledge of and passion for IWC’s heritage and historical timepieces. The experienced watchmakers at IWC headquarters are trained to restore defective parts together with the cases, dials and movements of old or antique watches to their original state.

Process

The actual process of restoring an antique watch is similar to that of a complete service and, depending on the watch model and its condition, may take up to several months. 

 

The final stage in any restoration is a meticulous check of the watch’s functions and performance in accordance with the original specifications. It will also include a test of the watch’s accuracy and, depending on the model, of the power reserve, both of which are carried out over a period of several days.

 

 

guarantee

As stated in the IWC service warranty, IWC Schaffhausen offers a 24-month guarantee on all restoration work for old and antique watches, including replacement parts. Although modern-day standards of accuracy and water-resistance do not always apply to restored antique watches, historical watches from IWC Schaffhausen are, nevertheless, known and valued for their exemplary precision. 

service scope

IWC keeps track of all watches produced for reference in its record books. Millions of components – some of them minuscule – are carefully organized and kept under optimal conditions in a collection that spans from current models all the way back to the Jones calibres of IWC’s early days.


Service prices

Price indications are merely indicative and subject to change at any time. All prices include VAT. Insured shipping is charged separately.